Shop policy.

Thanks for supporting an independent artist!

I am not a large business - I'm just one person making and shipping everything. These are my shop policies:

Shipping

All items ship from Santa Clarita, CA unless otherwise stated in the product description. Items ship within 7-10 business days. All items are sent via USPS, typically via Ground Advantage (formerly First Class Package Mail). When your package has been shipped, you will receive an email confirmation and tracking number. 

Please double check your shipping address at checkout. I am not responsible for orders lost by the carrier, for orders lost due to customers entering incorrect information, or for stolen, damaged, returned, or unclaimed packages. 

I am not able to provide a guaranteed delivery date for any orders. If you need an order by a specific date, please get in touch prior to placing an order to pay for expedited shipping.

All sales are final. I am unable to offer refunds for any reason.

By placing an order, you are accepting that you may not receive delivery confirmation, that I am not responsible for orders lost by the carrier, for orders lost due to customers entering incorrect information, or for stolen, damaged, returned, or unclaimed packages. If you would like to upgrade your shipping to include delivery confirmation and insurance, you will need to get in touch with me prior to placing an order and pay the appropriate fee for the upgrade.

International Shipping

I ship via USPS First Class Package International. This means you will receive a tracking number that confirms the package is shipped, but only some countries will receive delivery confirmation and tracking within their country. Please keep in mind your package shipping will likely not update outside the US unless you are in one of the countries listed here: https://faq.usps.com/s/article/Electronic-USPS-Delivery-Confirmation-International


Unfortunately, shipping is expensive outside the US, and sometimes it will cost more than the item itself. Due to customs, I am not able to provide an estimated shipping time. Shipping can take several weeks and in rare occurrences, several months. I am not responsible for any customs fees or duties owed. Customer is responsible for any import VAT, taxes, and fees. Please be prepared to pay extra fees and/or pick up your package at a post office or customs location if required. Customs requires a full name and phone number for all international orders. I am unable to ship international orders without a correct, full first and last name. Orders with incorrect or incomplete names may be delayed, and orders without phone numbers listed will need to contact customs on their own to pay for import fees.

All prices in my shop are in USD.